Products - ITSM+

Alarm Monitoring
The Radaptive Alarm Console provides a unified triage capability for any event requiring review. Virtually any monitoring subsystem or agent can pass actionable events to the Radaptive Alarm Console via a simple, open API. Corporate desktops, datacenter servers and cloud-based services can all be managed from a consistent interface that enables a common process for alarm triage, escalation and communication. Streamlined actions enable the user to clear, acknowledge, append and search knowledgebase. Prebuilt connectors are included for popular management systems, including Microsoft System Center Operations Manager (SCOM), Nagios, and Gomez.
Incident Management
The Radaptive Incident Management application streamlines the process for diagnosis and restoration of reported issues. Our ITIL-based workflow ensures consistent handling of prioritized incidents. Organizations can start quickly with the out-of-box solution and can continuously evolve the workflow to better suit their unique needs by leveraging the WRAP platform business rules, form generator and workflow designer. Real time outage management controls to efficiently track details during major incidents. Visibility to all related assets, alarms, problem records and change requests. Empowers users to extend the solution with team diagnostic and remediation scripts. Comprehensive reporting for MTTR, First Touch Resolution, SLA attainment, etc.
Problem Management
The Radaptive Problem Management application addresses the diagnosis and repair of recurring, or potentially recurring, incidents. This ITIL-based workflow minimizes the impact of problems by tracking the root cause analysis and repair tasks required for an enduring fix to reported issues. Organizations can start quickly with the out-of-box solution and can continuously evolve the workflow to better suit their unique needs by leveraging the WRAP platform business rules, form generator and workflow designer. Comprehensive reporting for root cause, Visibility to all related assets, alarms, incidents, change requests and repair activities.
Change Management
The Change Management application minimizes the frequency and impact of change-related incidents by providing an efficient and prompt method of handling change requests. A configurable workflow allows for peer review, Change Advisory Board, or ad-hoc approvals based on any criteria. To simplify data entry, the application supports templates and allows for incident or service request fields to be mapped to the change request. A Change Management console is provided that provides visibility into all upcoming, inflight, or recently completed changes, as well as a method for an operations center to control the flow of changes to the environment. Changes can also be managed as part of a maintenance window which in turn can be managed as separate project.
Release Management
Radaptive's holistic design enables the Release Management application to act as a project that ties together all of the tasks and documents associated with a software release. This includes the bug fixes and feature enhancements that are included in the release, the supporting operations documentation, the infrastructure requests that are prerequisites to the release, and the approvals for release signoff. Many of the release tasks can be automated by leveraging the WRAP platforms business rules that can interact with a variety of software provisioning systems.
Project Management
Radaptive's innovative Project Management application eliminates the project plan silo. In many organizations today, project tasks are duplicated between the project plan file and the service requests, change requests and incidents that the service providing teams interact with on a day to day basis. Radaptive's Project Management approach enables project initiation, planning, scoping, execution and closing to be performed in a single real-time environment that removes the miscommunications that can come from having disparate systems managing the same data.
Service Catalog
Radaptive ITSM+ includes an actionable Service Catalog that serves as a single strategic starting point for requesting services throughout your organization. Each team can document what services they provide, along with estimates for the effort and costs associated with each service. This information is seamless mapped to process-specific forms that can expedite and automate request fulfillment. Greater visibility into overall demand for services can assist with resource planning and automation efforts. Additionally, customer satisfaction is heightened with better expectation setting with regard to turnaround time.