Bala has held management positions in engineering and professional services at Centrata, Loudcloud (Opsware), Remedy, Chordiant, and Tata-Burroughs. His consulting engagements at Fortune 500 companies have focused on ITSM, ITIL, CRM, EDI, and data center operations. This first-hand experience has resulted in a deep understanding of the business needs behind enterprise software. Bala is a certified Six Sigma black belt and has led process improvement initiatives for software development and manufacturing processes. He has a Masters in Industrial Management from IIT in Madras, India.